The idea is to build a mechanism which will not only be a source of revenue but will also provide a service to the community by giving people an opportunity to participate in an endeavor that will make their voices heard. To discourage users from abusing the complaint desk service, a user must have a valid credit card that is used to validate identity and to generate revenue by charging a small fee for making a grievance report.
S.K. Kalia, C.C. Tappert, A. Stix, and F. Grossman, A Pervasive Computing Solution to Asset, Problem and Knowledge Management, E-Learn 2002 World Conf. by Assoc. Advancement of Computing in Education, Montreal, Canada, October 2002.